Southwest has refunded Demko for her flights, but many believe the airline owes her more.
“Southwest must pay for their incompetence,” one Twitter user posted.
“If Katie Demko’s wedding in Belize ended up being canceled, I hope Southwest is willing to pay all expenses needed to move the entire thing to another date,” another Twitter user stated. “Lost deposits, re-bookings, attendee airfare. [sic] Absolutely everything … whatever it takes.”
And just when you thought things couldn’t get worse for the couple, they had to bring in the new year alone.
“On New Year’s Eve, I sat at my house and talked to Michael, who was sitting in Belize, and we said Happy New Year […] not ringing in 2023 as husband and wife as we had hoped to do,” Demko said to Insider.
Southwest reportedly canceled more than 15,500 flights since winter weather disrupted travel.
Affected passengers are urged to file a complaint with the U.S. Department of Transportation if they have any problems or are denied compensation for flights, meals, hotels, and more by clicking here.